hoping for clue with loading chat attached images
Using Jamroom
ok, cool, so the url is ok, and the image is ok, great. What we need to figure out is what is interfering with the javascript in his instance that is causing the lightbox to break.
First thoughts:
* Are there any available updates for his phone laptop, if yes, install them.
Is the issue also there if he visits:
https://(YOUR SITE).com/chat/mobile
Can you get him to take a video of it happening with the CONSOLE open (hit F12 and navigate to the CONSOLE tab in chrome or firefox)
Somethings blocking it, just searching for clues as to what that may be.
updated by @michael: 05/26/20 06:40:36PM